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CAIP Canada alongside CRIC Announces Keynote Speaker for H*Factor Conference

Navigating AI – How Manulife is Unleashing the Possibilities

In an era where data reigns supreme, Manulife, Canada’s largest life insurance company, has embarked on a transformative journey by harnessing the power of Artificial Intelligence (AI). In this presentation, Robi Krempus will delve into Manulife’s strategic adoption of AI across various domains, including investment management, customer service, and sales enablement. He will explore how Manulife and their John Hancock division leverage AI to enhance decision-making, streamline processes, and create a more resilient and customer-centric organization.

Join us at the H* Factor Conference as Robi Krempus unravels the intricacies of Manulife’s AI initiatives, highlights the impact on operational efficiency, and envisions a future where AI becomes an integral part of the insurance, wealth, and asset management landscape.



Robi Krempus – Global Head of AI  | Manulife Investment Management Navigating AI – How Manulife is Unleashing the Possibilities

Robi is responsible for creating data-driven solutions that support the firm’s wealth and asset management businesses. His expertise includes setting the AI strategy and building end-to-end solutions that integrate Gen AI and machine learning into data infrastructures and applications across the firm’s sales, marketing, asset management, product, and operations. Before his current position, Robi served as the head of analytics and data management for John Hancock Investment Management, a company of Manulife Investment Management, and prior to that, he was the director of analytics. Before joining the firm, Robi gained management consulting experience by implementing asset liability management solutions across commercial banks and conducting Malcolm Baldrige Award for Performance Excellence assessments in the technology industry. He began his career as a control system engineer modeling thermodynamic behavior at a nuclear power plant.

Education: B.S., Electrical Engineering, University of Applied Sciences and Arts of Western Switzerland; M.S., Finance, Bentley University

Joined the company: 2013 Began career: 2003


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About CAIP Canada

The Certified Analytics and Insights Professionals of Canada is the professional body for experts in research, analytics and insights. Its mission is to power the success of businesses and organizations by ensuring that CAIPs have the competencies needed to unlock the power of data while maintaining the highest ethical standards that protect the public trust. CAIP Canada is supported and endorsed by the Canadian Research Insights Council and the CAIP is globally endorsed by ESOMAR. For more information, visit or contact Grace Woo at

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